FREQUENTLY ASKED QUESTIONS (FAQS)
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Does Global Wholesalers charge sales tax?
How can someone give gifts using Global Wholesalers?
Can people outside the United States order from Global Wholesalers?
How can I change my order once I've received a confirmation?
Do you ship to APOs/FPOs?
What if my email address or personal information changes?
Can you send me a catalog?
Why can't I find a product I saw last week?
How do you remove me from your mailing list?
Is my credit card information safe?
What if I still don't want to use my credit card on the Web?
How much does it cost to become a member of Global Wholesalers?
What if I'm not satisfied with my purchase?
When will my order arrive?
Is my information private?
How do I contact you?
What are cookies, and why must I have them enabled?
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Unlike traditional retail stores, Internet businesses are only
required to charge sales tax on orders that are shipped to the
states where a company has offices. In Global Wholesalers' case, sales
tax is applied only to orders that are shipped to Florida, as
we are headquartered in Santa Rosa Beach. Considering the value
of most of our products, this is a significant savings. |
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If you'd like, we'll ship your gift directly to the recipient.
During the ordering process, simply enter your name and address
as the Billing Address and the recipient's name and address as
the Shipping Address. |
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Global Wholesalers now ships to Canada using UPS ground. We also ship lighter weight products to Europe and Australia. |
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Since many of our orders are shipped same day,
it's important to contact us within 4-6 hours if you must change
your order. Email the changes with your
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This depends on the product. If it's light enough
to send via the United States Postal Service (USPS) then YES we will ship to your APO/FPO. If the
item is too heavy, and we must use FEDEX or UPS as the shipping
agent, we would then contact you prior to shipping your order. If
when you place your order it shows shipping as USPS or Priority
Mail, then the item will ship to an APO/FPO address. |
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Click on the 'Customer Service' link located on the menu bar at the bottom
of every page. Next, click the 'Update your Account' link. If you are asked
to log in, do so by entering your user name and password. You can then update
all of your personal information. If you have any questions, or require
additional information, please feel free to
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Global Wholesalers is an online
retailer. We have no traditional brick and mortar retail stores
and much of our merchandise is shipped to you directly from
the manufacturer. This is how we are able to offer a selection
of products and still keep our overhead, and thereby our prices,
as low as possible.
All the products we sell can be found on our Website, which
is updated several times a day as more brands and models are
added, color availability changes, and as products occasionally
sell out. Subsequently, to produce an accurate mail catalog
would be impossible.
As our Website serves as our catalog, we have made every attempt
to include as much information as possible for every product
that we sell. Clicking on a picture of a product will enlarge
the picture in most cases, providing an up-close view, as multiple
photos of the product in most instances. |
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Since
many of our products are shipped directly to you from our various
manufacturers, we do not maintain a warehouse full of products.
This being the case, our product availability is directly dependent
upon the manufacturer. We receive regular updates from our vendors
and update our site accordingly.
All of the products you see on our web site are in stock. Should
an item become temporarily out of stock, it will be indicated
on the order button, or in some cases, the item will temporarily
disappear from our site. If a backorder occurs as we are processing
your order, we will inform you via email and offer you various
options on how to proceed. We confirm pricing when the order
is placed, but charge your credit card only when we ship your
order. |
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All promotional emails sent to you will include a link that allows
you to unsubscribe instantly. In addition, you can
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Global's 'Safe Shopping' security pledge is your assurance that
you'll never have to worry about credit card safety while shopping
at Global Wholesalers. To win the trust of valuable customers
like you, Global backs up this pledge with three iron-clad safety
guarantees.
1. Safe, Secure Technology
Global's servers use Secure Sockets Layer (SSL), an encryption
technology that works with the popular Netscape Navigator, Microsoft
Internet Explorer, AOL, and many other Web browsers. Always
check that the web page you enter your credit card information
has a secure web address that starts with "https".
This ensures your credit card number is scrambled during the
transaction process and, unlike in a traditional store, no human
ever comes into contact with your credit card number during
the approval process.
2. Millions of Shoppers Can't be Wrong
When you shop online at Global, you will join millions of other
customers who have safely shopped over the Internet. Once you
successfully shop at Global, we're certain you'll be on your
way to fully appreciating the power, convenience and security
of shopping online from your computer.
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At this time our online ordering system is the only method available.
We only use SSL Secure servers that scramble your credit card
information at 128 encryption rate. We require your 3 digit security
code that's on the back of your credit card. This ensures that
someone who just has your credit card number from a receipt, cannot
order through Global Wholesalers without that 3 digit security
code. Rest assured it's a secure system professionally handled
by the major credit card companies. |
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Membership is absolutely FREE!!! |
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We guarantee all merchandise sold by Global Wholesalers. If you are not satisfied
with your purchase, you may return your unused merchandise within
30 days for a prompt refund. See our refund
policy for more information. Click here for
our merchandise return form. |
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In order to keep our inventory costs and prices as low as possible,
we ship many of our products directly from the closest warehouse
or the manufacturer themselves. In most cases, your order will
be shipped within 24-48 hours or 1-2 business days. Business days
do not include weekends or holidays. Orders received after 12PM
EST on Thursday will ship the following Monday - we do not ship
on Fridays. You will receive emails to confirm your order; when
we process your order for shipment; followed by an email providing
you with tracking information on UPS and FEDEX shipments, or delivery
confirmation on Priority Mail shipments. Your credit card will
not be charged until the day your order is shipped. |
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Yes. We will never sell or share your information with anyone. In
keeping with our Privacy Policy, and our respect for your confidentiality,
Global Wholesalers will never sell, barter, or share your information with any
third party organizations without your prior approval. |
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We are available to help you 24 hours a day, 7 days a week via
email.
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'Cookies' are small files that are stored by your browser on your
computer's hard drive. Cookies enable us to provide you with a
more secure shopping experience and store items in your shopping
cart while you shop. We do not use cookies to track your online
spending habits and they will not slow down your computer. We
never contribute to SPAM. |
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