FREQUENTLY ASKED QUESTIONS, FAQ

LADDER PRODUCTS

FREQUENTLY ASKED QUESTIONS (FAQS)
	FAQS Does Global Wholesalers charge sales tax? How can someone give gifts using Global Wholesalers? Can people outside the United States order from Global Wholesalers? How can I change my order once I've received a confirmation? Do you ship to APOs/FPOs? What if my email address or personal information changes? Can you send me a catalog? Why can't I find a product I saw last week? How do you remove me from your mailing list? Is my credit card information safe? What if I still don't want to use my credit card on the Web? How much does it cost to become a member of Global Wholesalers? What if I'm not satisfied with my purchase? When will my order arrive? Is my information private? How do I contact you? What are cookies, and why must I have them enabled?
	Does Global Wholesalers charge sales tax? Sales tax is applied only to orders that are shipped to Florida, legally we are headquartered in Santa Rosa Beach. Considering the value of most of our products, this is a significant savings.
Back to top
	How can someone give gifts using Global Wholesalers? If you'd like, we'll ship your gift directly to the recipient. During the ordering process, simply enter your name and address as the Billing Address and the recipient's name and address as the Shipping Address.
Back to top
	Can people outside the United States order from Global Wholesalers? Global Wholesalers now ships to Canada using UPS ground. We also ship lighter weight products to Europe and Australia.
Back to top
	How can I change my order once I've received a confirmation? Since many of our orders are shipped same day, it's important to contact us within 4-6 hours if you must change your order. Email the changes with your
Back to top
	Do you ship to APOs/FPOs? This depends on the product. If it's light enough to send via the United States Postal Service (USPS) then YES we will ship to your APO/FPO. If the item is too heavy, and we must use FEDEX or UPS as the shipping agent, we would then contact you prior to shipping your order.
Back to top
	What if my email address or personal information changes? Click on the 'Customer Service' link located on the menu bar at the bottom of every page. Next, click the 'Update your Account' link. If you are asked to log in, do so by entering your user name and password. You can then update all of your personal information. If you have any questions, or require additional information, please feel free to
Back to top
	Can you send me a catalog? Global Wholesalers is an online retailer. We have no traditional brick and mortar retail store and much of our merchandise is shipped to you directly from one of our warehouses on the east or west coast, or directly from the manufacturer. This is how we are able to offer a selection of products and still keep our overhead, and thereby our prices, as low as possible. All the products we sell can be found on our Website, which is updated daily as more brands and models are added, options change, and as products occasionally sell out. Subsequently, to produce an accurate mail catalog would be frustrating. As our Website serves as our catalog, we have made every attempt to include as much information as possible for every product that we sell. Clicking on a picture of a product will enlarge the picture in some cases, providing an up-close view. Most photos show adequate detail just as they are on the webpage.
Back to top
	Why can't I find a product I saw last week? All of the products you see on our web site are usually in stock. Should an item become temporarily out of stock, your order will be placed on backorder. If a backorder occurs, we will inform you via email of the delay in days and offer you various options on how to proceed.
Back to top
	How can I be removed from Global's mailing list? All promotional emails sent to you will include a link that allows you to unsubscribe instantly. In addition, you can .
Back to top
	Is my credit card information safe? Global's 'Safe Shopping' security pledge is your assurance that you'll never have to worry about credit card safety while shopping at Global Wholesalers. To win the trust of valuable customers like you, Global backs up this pledge:. 1. Safe, Secure Technology Global's servers use Secure Sockets Layer (SSL), an encryption technology that works with the popular Netscape Navigator, Microsoft Internet Explorer, AOL, and many other Web browsers. Always check that the web page you enter your credit card information has a secure web address that starts with "https". This ensures your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process. 2. Millions of Shoppers Can't be Wrong When you shop online at Global, you will join millions of other customers who have safely shopped over the Internet. Once you successfully shop at Global, we're certain you'll be on your way to fully appreciating the power, convenience and security of shopping online from your computer.
Back to top
	What if I still don't want to use my credit card on the Web? You can also place an order using a personal check or money order as payment. After your order is processed, you will receive an address to send your check or money order. Upon bank clearance, we will ship your order and send you an email informing you of the tracking number. If you're worried about id theft, we only use SSL Secure servers that scramble your credit card information at 128 encryption rate. We require the 3 digit security code on the back of your credit card. This ensures that someone who just has your credit card number from a receipt, cannot order without that code. Rest assured it's a secure system professionally handled by the major credit card companies.
Back to top
	How much does it cost to become a member of Global Wholesalers? Membership is absolutely FREE!!!
Back to top
	What if I'm not satisfied with my purchase? We guarantee all merchandise sold by Global Wholesalers. If you are not satisfied with your purchase, you may return your unused merchandise within 30 days for a prompt refund. See our refund policy for more information. Click here for our merchandise return form.
Back to top
	When will my order arrive? We ship most of our products directly from our warehouses on the east or west coast, or directly from the manufacturer themselves. In most cases, your orders received before 12pm EST, will be shipped that day. After 12pm EST, orders ship the next business day. Business days do not include weekends or holidays. We do not ship on Fridays, so orders received after 12PM EST on Thursday will ship the following Monday. You will receive emails to confirm your order; that your order was processed; followed by an email providing you with tracking information on UPS and FEDEX shipments, or delivery confirmation on Priority Mail shipments. Your credit card isn't charged until the day your order is shipped.
Back to top
	Is my information private ? Yes. We will never sell or share your information with anyone. In keeping with our Privacy Policy, and our respect for your confidentiality, Global Wholesalers will never sell, barter, or share your information with any third party organizations without your prior approval.
Back to top
	How do I contact you ? We are available to help you 24 hours a day, 7 days a week via email.
Back to top
	What are cookies, and why must I have them enabled? 'Cookies' are small files that are stored by your browser on your computer's hard drive. Cookies enable us to provide you with a more secure shopping experience and store items in your shopping cart while you shop. We do not use cookies to track your online spending habits and they will not slow down your computer. We never contribute to SPAM.
Back to top