Global's Return Policy

At Global Wholesalers we want you to be satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policies below to determine if any special return conditions apply. If you wish to return an item, we must be notified within 30 days of the delivery date. Items cannot be returned after 30 days unless they are defective. No returns will be accepted without an RMA authorization number.

Items that are Defective, Damaged or Misshipped

• If it is determined by Global Wholesalers that the product has a material defect; or it was misshipped through our error, you will receive a refund for the item(s) along with all shipping costs.
• If the item is damaged during shipment, inform us and we will contact the shipping contractor (usually UPS or FedEx Gnd) to process a damage claim and re-ship your order. Items shipped via USPS require an additional charge for insurance. We are not responsible for items lost or damaged during shipment. For this reason, Insurance is recommended on all orders shipping via USPS, Priority Mail, and Air Mail.

Return Criteria Check List

Before requesting to return an item please read our Return Criteria Check List, provided below, to ensure that your item is returnable. All merchandise must ship in its original package along with all parts and accessories intact. If you are returning a product listed below, please check to make sure your return meets the conditions described.

• Products such as ladders, levelers, and ladder accessories, must be in Original condition, complete and in the original box. Original condition means factory fresh - if you have used the product and it's not defective, or parts are missing, Global Wholesalers will not issue a refund. In such case you would have to arrange for return shipment of the item from our RMA.
• Perishables, Weight Loss Supplements, and Nutritional supplements may not be returned, unless defective.
• Personal use items - must be in original packaging and in unused/new condition.
• Returns for other than manufacturer defects, items damaged in shipment, or items misshipped through our error, will be charged a 12-15% restocking fee. This type of return does not qualify for a refund of your shipping costs. If you received any type of discount on the item, the per item cost and actual shipping amount may be adjusted to calculate your refund.
• Partial returns, that decrease the quantity of your order, will be recalculated for the amount you received at the rate for that amount plus actual shipping costs. The difference will be deducted from your refund.
• All authorized product returns must be shipped prepaid UPS, FedEx Gnd, or USPS.
• Unauthorized returns (non defective items beyond the 30 day delivery date, used items, or returns without an RMA number) will be refused or you will have to arrange for return shipment.

Instructions for Returning Product(s)

Click here to Submit an Online RMA Request

To request a Return Merchandise Authorization Number (RMA#) for an item, simply fill out the RMA Form and press submit. If the form is accepted, you will be taken back to the home page. Within 72 hours your RMA number will be posted to the order invoice you are wishing to return and you will be contacted via email with instructions on returning your product.

Returns will not be accepted without a RMA number. RMA numbers will expire after 10 days, and the item will not be accepted if returned after that time frame.

You will be required to send your RMA return shipment prepaid via UPS, USPS, or FedEx Gnd. Please be sure to keep your tracking receipt. We cannot guarantee refunds for a return without a tracking number or proof of delivery confirmation provided by UPS, USPS, or FedEx Gnd.

Please notify Global Wholesalers within 24 hours of shipping your item for return. If you received free shipping with your order, we will deduct the actual shipping and handling charge from the total refund amount.

Credits are processed upon confirmation and review of the return by our RMA department. This process may take up to 5 business days. Please allow up to two billing cycles for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, a store credit will be issued.